ABOUT US

Instratin Realty (IR) established in 2017 is a property management company that specializes in providing comprehensive services for  residential properties.  IR operates with a clear goal to maximize property value, optimise rental income, provide a seamless professional service to property owners and  dignified homes for low income earning South Africans.  IR was founded against the backdrop of professionalism and extensive understanding of the real estate market.  IR currently manages 5 (five) properties boasting a consistent 95% occupancy.

Instratin Realty offers a wide range of services including:

Property Marketing and Tenanting  using end to end marketing strategies to attract high-quality tenants.

Rent Collection and Financial Management ensuring timely payments to property owners and provides financial reporting to aid budgeting and financial planning.

Property Maintenance and Repairs which includes routine maintenance ensuring that properties are well maintained and meet the highest standards. IR has built a network of trusted contractors who provide quality and competitive prices.

Lease Administration and Legal Compliance managed by inhouse specialists who handle lease agreements, renewals, and terminations, ensuring legal compliance and protecting the rights of both property owners and tenants.

Tenant Relations and Customer Service, through transparent communications with tenants IR team is able to address tenant concerns and/ complaints promptly with an objective to deliver positive living experience.

Instratin Realty has an inhouse day-to-day servicing capabilities with a team of highly skilled professionals to ensure efficient and smooth running of the developments. In house resources include a fully-fledged maintenance team to ensure timeous response to all maintenance issues.

A deep understanding of the market dynamics has been developed and IR intentionally operates from industry best practices. The team of experts are drivers of developing tailored solutions using a proactive approach to property management.  A stellar reputation precedes the brand.

VISION

To deliver innovative housing products of high standard for the customers we service.

MISSION

To become a formidable South African property development and management firm renowned for excellence, practical solutions and hands-on implementation.

VALUES

  • Professionalism
  • Accountability
  • Responsibility
  • Superior Customer Service
  • Transparency
  • Excellence

COMMITMENT

  • Sowing social and economic inclusion and restoring the dignity to the previously disadvantaged through the provision of safe, clean, and well-maintained spaces
  • Building and maintaining lasting client partnerships through value creation and delivering results
  • Empowering our marginalised communities through job provision and skills enhancement

OUR VALUE ADD

As Property Managers we are mandated to successfully manage the day to day site operations of our properties. We achieve this through holding regular inspections of property for damage, contractor effectiveness, and swiftly act on the areas that need improvement in line with Asset Management and owner goals. Our understanding of the building systems warrant that:

  • We manage and plan property operations budgets monitor property income, control and review expenses, and compile required reports (weekly/monthly/quarterly/ leasing/variance, and capital)
  • Properties are adequately insured and maintained on an up to date property asset register
  • We coordinate property maintenance and improvement projects with contractors and tenants, expediting the completion of work, and preparing the maintenance team to respond swiftly in emergency and crisis situations
  • We perform regular site visits to monitor all ongoing maintenance/construction projects being undertaken
  • Vacancies are filled and buildings are achieving their agreed rentals on an ongoing basis in conjunction with the Leasing Department
  • We monitor the general state of our properties and ensure the adherence to health and safety regulations of the same environments
  • We manage tenants arrears, ensuring that fines related to infringements are implemented and billed where necessary
  • Monthly utility recoveries are recouped from service provide
  • There is an effective and lasting resolution of tenants issues, disputes, and/or contract breaches
  • Our building systems are maintained and that we contract for repairs and service in compliance with building codes and regulatory provisions

COMPLIANCE

We comply with the following acts:

  • Rental Housing Act of 1999: regulates the relationship between landlords and tenants, and provides for dispute resolution by the Rental Housing Tribunal. It was brought to protect the rights of the landlord and the tenants alike.
  • FICA (Financial Intelligence Centre Act): The Act exists to prevent money laundering, fraud, tax evasion, financing of terrorism, and other related criminal activity that aims to misuse our financial systems. The Act requires certain accountable institutions such as Banks, Estate Agents, and Attorneys to validate and verify their client’s identity before a business transaction can take place.
  • Consumer Protection Act of 2008: The goal to accumulate wealth through investment is achievable provided a quality tenant was sourced and you understand the tenant’s rights. If you aren’t 100% informed and fully compliant with the rules and regulations that govern this industry, you won’t be protected from potentially unscrupulous claims from disgruntled tenants, contractors, and other bodies.
  • The Social Housing Act 16 of 2008: The Act aims to establish and promote a sustainable social housing environment, to define the functions of national, provincial, and local governments in respect of social housing. To provide for the establishment of the Social Housing Regulatory Authority in order to regulate all social housing institutions obtaining or having obtained public funds. To allow for the undertaking of approved projects by other delivery agents with the benefit of public money. To give statutory recognition to social housing institutions, and to provide for matters connected therewith.